Payment is due anytime BEFORE the stay begins

Adjustments in cost are resolved within 24-48 hours after the stay ends (e.g., due to travel delays)

Methods of payment include Zelle, PayPal, check, or cash

Flexible drop-off & pickup times between 6a - 10p EST

It is requested that pet parents communicate exact arrival times for drop-off and pickup

Daycare rates apply for the last day if the Boarding pickup time extends 2-8 hours past the last 24-hour period

Boarding rates apply if the Daycare pickup time extends past 12 hours

100% refund is issued for unused stay days for non-Holiday cancellations

50% refund is issued for unused stay days for Holiday cancellations

Holiday rates apply to each day of the stay that overlaps with a holiday

Holidays include: Independence Day, Memorial Day, Labor Day, Thanksgiving, Christmas, New Years Day

Pet parents must provide up to date vaccine records for Rabies, Bordetella, and DHLPP

Current flea/tick preventative is required for all pets

It’s safety first here, but prompt first aid and any necessary vet visit is provided for accidents during your pet's stay

Happy Hollow Pet Co. will cover up to $100 for any vet visit, with the remainder due by the pet parent at the end of the stay

Happy Hollow Pet Co. reserves the right to cancel a stay if the pet(s) appear sick or potentially infectious to others